Refund policy

Woodek Return Policy

We want you to be happy with your Woodek Design purchase. If for any reason the item is not right for your space, you may return it within 30 days of delivery.

To be eligible for a return, the item must be returned in its original condition and securely packaged to prevent damage during transportation.

Return shipping costs are the responsibility of the customer. We can provide a return shipping label upon request, and the cost of the return transportation will be deducted from your refund. You may also arrange the return shipping yourself.

Once the returned item has been received and inspected, we will issue the refund to your original payment method. Please allow several business days for the refund to appear in your account after it has been processed.

Please contact us before returning any item so we can provide the correct return instructions and warehouse address.

For any questions about a return, please contact us at info@woodekdesign.com.

Non-returnable items
The following are not eligible for return, exchange, or cancellation (except for confirmed defect or transit damage, and subject to applicable law):

• custom, made-to-order, or special-order furniture (including custom upholstery, custom sizes, and custom finishes)

• final clearance, and “as-is” items

• items that have been assembled, installed, modified, used, or damaged after delivery (including stains, odors, pet damage, or wear)

• mattresses and bedding items (if applicable).  

How to start a return
Fill the contact form here with your order number, reason for return, and photos showing the item’s current condition. We will confirm eligibility and provide return instructions.

Refunds

• refunds are issued to the original form of payment for the merchandise value only, after the item is received and inspected (delivery/shipping and applicable fees are excluded).

• if the original payment method is not available, or for gift purchases, store credit may be issued.